HYPERMART TERMS AND CONDITIONS

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TERMS AND CONDITIONS HICARD

Welcome,

Please read and understand these Terms and Conditions thoroughly as they will affect your rights and obligations under applicable law.

These Terms and Conditions, govern the access and use of the services that We provide in the Application and for Hicard members.

The Application is an online-based service that can be downloaded through the Play Store (Android) or App Store (IOS) in the form of a loyalty program consisting of membership, points, rewards, and other electronic-based benefits under the name Hicard or other names that We determine from time to time.

By accessing and/or using the Application or becoming a Hicard member, You acknowledge that You have read, understood, comprehended, agreed and accepted all contents in the Terms and Conditions and Privacy Policy contained in the Application. The Terms and Conditions and Privacy Policy are a form of agreement that constitutes a legal agreement between You and Us.

If You do not agree to any, part, or all of the contents of this Terms and Conditions or the Privacy Policy, then You must stop accessing or using the services on the Application.

You are obliged to read these Terms and Conditions periodically to find out the changes made. By continuing to access and use the Application, You acknowledge and represent that You have read, understood, comprehended, agreed to, and accepted these Terms and Conditions and any changes thereto.

We are entitled to add, change, or delete features provided on the Application, either temporarily or permanently with or without prior notification to You. We may also, at its sole discretion, including in the event of a breach by You as set out in these Terms and Conditions, suspend or terminate Your Account or access to the Application, notify the relevant authorities, and take actions deemed necessary, including to use and inform any data including personal data and/or transaction data available about You in connection with such breach to any party deemed appropriate.

The sections in this Terms and Conditions as follows:

A. DEFINITION

  1. Account means the user registered on the Application.
  2. We means PT MATAHARI PUTRA PRIMA Tbk, with the operational head office address at Hypermart Cyberpark UG floor, Jl. Sultan Falatehan, Lippo Karawaci Utara, Tangerang Banten 15138 Indonesia.
  3. Application means software under the name Hicard or any other name as We may specify from time to time, which is available in the play store (android) or apps store (IOS).
  4. You means a party who is registered on the Application as a Hicard member and/or accesses/uses the Application or has agreed to these Terms and Conditions and therefore automatically becomes a Hicard member.
  5. Privacy Policy means a statement that discloses how We collect, use, store, and manage Your personal data and/or transaction data.
  6. Rewards means benefits that You can enjoy in the form of voucher, shopping discounts, price cuts or other offers according to the arrangements listed in the Application.
  7. Hicard means a loyalty program that provides a unified and integrated service that provides offers, points, rewards, or other benefits to You under the name Hicard or such other name as may be determined from time to time.
  8. Password means a series of characters in the form of numbers, letters, and other characters that You must enter in order to access and/or use the Application.
  9. OTP (One Time Password) means a dynamic password that is only valid for 1 activity and is sent via short messaging service (SMS) or whatsapp or other media that We specified to Your mobile phone number or email registered on the Application as authentication during the first registration of Membership or other activities carried out by You on the Application that require OTP.
  10. Point means Hicard Point.
  11. ZU means the party or entity (PT ZUP Loyalty Indonesia) in partnership with Us who provides and manages ZP or ZU Points or other benefits, in accordance with ZU’s terms and conditions.
  12. Terms and Conditions means these Hicard Terms and Conditions and/or any other terms and conditions stated in elsewhere on the Application.
  13. Third Parties means the party who have cooperation with Us.
  14. Outlet means Our stores as listed in the Application.

B. ACCOUNT, PASSWORD AND SECURITY

  1. Hicard Membership is open to those of you who have registered an Account on the Application or who have agreed to these Terms and Conditions.
  2. To register for the Application, You must be capable and able to be bound by and perform an agreement. You hereby represent and warrant that You are a competent, lawful and legally capable party to enter into a lawful agreement, including having met the age limit required under laws and regulations, responsible for: (i) all Your actions regarding access to and use of the Application (ii) any fees related to the use of the Application (iii) compliance with the Terms and Conditions. We reserve the right to cancel the registration of your account if it is incorrect. If You are not competent or capable or have not met the age limit required under the laws and regulations, You represent and warrant Us that Your parents or legal guardians have known, permitted, and agreed to these Terms and Conditions and are responsible for any actions and costs arising from Your access and use of the services on the Application. If such conditions are not met, You must stop accessing and using the Application.
  3. You who are registered and/or using the an Account are deemed to be the owner of the Account.
  4. You are free of charge to register for membership.
  5. At the time of Account registration, You and Us will verify the Account through a code sent via whatsapp or verification SMS or email or other media.
  6. You agree that you are only entitled to have 1 (one) Account. If You have more than 1 (one) Account, then We reserve the right to delete and/or limit the use of those Accounts without any compensation to You.
  7. You understand and agree, that We have the right to refuse Your Account registration without the need to notify the reason.
  8. You are willing to provide personal data and information, including but not limited to name, cellular phone number, address, email address, gender, location, and other information that may be required for the purposes of Account registration and verification by Us from time to time.
  9. You warrant that all data and information provided in creating an Account is complete, true, and accurate. You must ensure that such data and information are kept up to date from time to time.
  10. By registering an Account in the Application, You understand and agree that We have the right to collect, possess, store, use, destroy, manage, check the validity, provide Your data and information for the purposes of recording, analyzing, managing, displaying Your data. We may also send information to You by any means (SMS, whatsapp, email, telephone, etc.). You hereby release Us from all risks arising in connection with the agreed matter.
  11. In the event You violate one or more of the provisions stated in this Terms and Conditions, We have the authority to take necessary action for any suspected violation or violation of the Terms and Conditions and/or applicable law including but not limited to suspension and/or deletion Your Account without any obligation to You. Any loss, damage or loss of any kind caused by the suspension or deletion of Your Account is Your sole responsibility.
  12. We will not ask for an Account verification code in the form of a code sent via whatsapp or verification SMS or verification code in any form for any reason, therefore We urge You not to provide such data or other important data to parties on behalf of Us or other parties whose security cannot be guaranteed.
  13. You are fully responsible personally for maintaining the confidentiality of the Account including the Account name, password, verification code, and one time password (OTP) code You received. You must immediately notify Us and change Your password if You have knowledge or have reason to suspect that the confidentiality of Your Account password has been compromised or if there is any unauthorized use of Your Account or other breach of security of Your Account.
  14. You hereby declare that We are not responsible for any losses or obstacles arising from actions or attempts to access, unauthorized use and/or misuse of the Account caused by third parties or your negligence, including but not limited to sharing Account data, passwords and/or OTPs.
    You understand and agree that OTP acquisition may be subject to fees in accordance with the policies of the relevant telecommunication service provider.
  15. In the event of a dispute over the ownership of the Account, We may temporarily terminate access and/or provision of services until a resolution is determined between the disputes parties. We reserve the right (but are not obligated) to determine and/or assign ownership of an Account based on Our reasonable judgment regardless of whether or not an independent investigation has been conducted. We reserve the right to request any documentation to determine or confirm Account ownership.
  16. We will wherever possible manage and protect any information and personal data and/or transaction data uploaded in the Application in accordance with the Privacy Policy on the Application and applicable laws.

C. HICARD MEMBERSHIP

  1. To be eligible for Hicard benefits, you must have registered as a member.
  2. By consenting to these Terms and Conditions, you automatically become a Hicard member.
  3. You may receive benefits in the form of exclusive product offers, promotions, free gifts, early access to events, priority service lines, Poin, and other benefits as applicable. In order to provide benefits or services for You, We may collaborate with partners or other parties. You understand and agree that the benefits or services You receive as benefits or membership privileges provided by partners and/or other parties are the responsibility of such partners and/or other parties.
  4. Hicard membership is non-transferable.
  5. At any time We reserve the right to create, amend, implement membership policies and mechanisms including the establishment, acquisition, use, and/or redemption of Point with or without notice to You. To find out the latest terms and conditions, please visit the Application.
  6. If Your Account is suspended or deleted, You will not be entitled to any Point, Rewards, or any other membership benefits.
  7. You hereby consent to Us to disclose, use and provide Your personal data and/or transaction data subject to the Privacy Policy.
  8. In connection with the application of widgets or special content in the Application, You hereby consent that partners or parties who cooperate with Us will and may use, send, submit and/or provide Your personal data and/or transaction data to other parties who cooperate with them, in particular in order to forward Your request for support services to other support service providers.
  9. In the event that We have cooperation with partners or other parties, if necessary, then We can send and/or display Your data and information and other information to the partner or other party for the purpose of implementing the cooperation.
  10. In the event that We have been able to provide the feature of providing electronic shooping receipt through the Applicatin, then for the transactions made by You at Our Outlets, You agree that the electronic shopping receipts available on the Application are valid. You may be required to pay stamp duty or other fees required by applicable law and regulations for such receipts.

D. POINT, REWARDS, AND OTHER BENEFIT

  1. Successful transactions made by You with Us at Our Outlets or e-commerce ( provided You have linked them to the Application) can be awarded Hicard Poin, in accordance with the terms and conditions specified from time to time on the Application, Our e-commerce or at the Outlet.
  2. All your earned Point (if any), will be migrated into ZP or ZU Points. You are therefore required to download and update the Application and connect with ZU in order to be able to make use of ZP or ZU Points. In the event that you do not do so, your Hicard Point could be forfeited or cannot be redeemed.
  3. Upon the migration of Hicard Point to ZP or ZU Points as notified from time to time to You through any possible media, We will no longer award or add any more Point to You. You understand and hereby consent to Us to share with ZU evidence of Your consent to these terms and conditions and ZU’s terms and conditions.
  4. The redemption of ZP or ZU Points can only be done through the ZU application which can be accessed through the link in the Application.
  5. ZP or ZU Points shown on the Application or POS (Point of Sales) at Our cashier (if available), can only be redeemed when You have downloaded and updated the Application and become a ZU member.
  6. You shall not share, aggregate, gift, serve as security for payment, transfer Your Point to anyone, unless We specify otherwise.
  7. Rewards can be obtained and used in accordance with the terms and conditions applicable in the Application.
  8. Rewards can be in the form of vouchers, discounts, rebates, or other forms available on the Application.
  9. You may obtain other benefits (if any) in accordance with the terms and conditions applicable in the Application.
  10. You understand and agree that We shall not provide any compensation or accept any liability for Point, Rewards and/or other benefits that have expired, been suspended or cancelled and We reserve the right to suspend, delete or cancel all or part of Point, Rewards and other benefits if one or more of the following occurs:
    • the Account is deleted either by You or by Us;
    • data or information provided by You is false, misleading or fraudulent;
    • You did not update the data registered in the Application;
    • Point, Rewards, and other benefits are obtained in an incorrect manner;
    • You breach the Terms and Conditions;
    • cancellation of transactions for any reason, cancellation of promotional programs, or in Our judgment there are indications of fraud;
    • You cease to be a Hicard member;
    • You violate any applicable law.
  • You agree that you are responsible for all taxes and fees incurred in connection with the use of Point, benefits, Rewards and other membership benefits (if applicable).
  • Without prejudice to the time limit of the validity of each Point or Rewards in the Application, the time limit of the validity of ZP or ZU Points is as set out in the terms and conditions in the ZU application.
  • Point, Rewards and/or other benefit can not be redeemed for cash.

E. OTHER PROVISIONS

1. Program
We may conduct programs or promotional activities at any time with terms and conditions that may differ for each programs or promotion conducted. You are encouraged to read carefully the terms and conditions regarding the promotion.


2. Cancellation
We reserve the right, with or without prior notice to You, to take necessary actions including but not limited to stopping cashback, stopping and/or canceling and/or revoking Point, Rewards, promotions, transactions, withholding funds, Account suspension, Account deletion, and other matters if manipulation, violations or indications of fraud or violations of this Terms and Conditions and/or applicable law are found.


3. Guarantee
We always strives to keep the Application services safe, convenient, and functioning properly, but We cannot guarantee continuous operation or access to Our services can always be perfect. Information and data in the Application may not occur in real time.
You, at Your own risk, is responsible for:
Your improper use or inability to use the Application;
Disputes between users;
Defamation of the other party;
There is hacking action carried out by a third party to Your Account.


4. Availability of Application Services

  • The Application will be available for 24 (twenty-four) hours per day and 7 (seven) days a week. The applicability of this provision will refer to Our policies, applicable government policies and/or regulations.
  • You agree that You may access and use the Application on condition as is and as available.
  • To the fullest extent permitted by applicable laws and regulations, We and Our affiliates together with Our respective officers, directors, employees, agents, partners and representatives, shall not be liable for any direct, indirect, incidental, special, consequential or other damages whatsoever, including but not limited to liability for loss of actual or anticipated revenue (whether direct or indirect), including but not limited to: (i) any access to the Application; (ii) the use or inability to access and or use the Application, (iii) errors, or inaccuracies of or in any content provided through and or on the Application; (iv) unauthorised access to or use of Our servers and or personal data and/or transaction data or other information stored on the Application; (v) interruption or termination of transmission to or from the Application; or (vi) Your use of the Application or third party services or use of or access to other websites linked to the Application, (vii) hacking actions taken by third parties on the Account, (viii) any damage to Your hardware and software, (ix) enforcement action taken in relation to Your Account.
  • We have no special relationship with or obligation to You for accessing and using the Application. We have no control over, and no obligation to take any action regarding which users gain access to the Application, what content You access through the Application, what impact the Application’s content has on You, how You may interpret or use the Application content, and what actions You may take as a result of the Application content.
  • We are also not responsible for any fees associated with Your network provider, who may charge You to access their connection services to access and use the Application. We are also not responsible for the availability and quality of Your telecommunication reception when accessing or using the Application.
  • We will, from time to time, maintain and improve the Application with or without notice to You. You hereby acknowledge and agree that, during the maintenance and repair process, there may be a possibility that the Application service may be temporarily unusable. Any expenses, losses (including lost benefits or opportunities) or damages suffered by You due to interruption, or inability to use the Application due to such circumstances are at Your own risk and responsibility.
  • We will make reasonable efforts to provide security measures based on industry practices to ensure the security and normal operation of the Application. However, due to possible computer viruses, network communication failures, system maintenance and other factors and force majeure events that may occur, the Application is not guaranteed to be perfect. Therefore, if there are defects, deficiencies, failures or errors in the Application, but defects, deficiencies, failures or errors cannot be avoided due to security measures implemented based on current industry practices or existing technologies, then they are at Your own risk and responsibility.
  • You acknowledge and agree that use of the Application will not always be timely, uninterrupted, or error-free or may operate in combination with any other hardware, software, system or data.
  • You understand and agree that We may change or add or remove some or all of the Application services (including but not limited to directories, messages, file sharing, file servers and/or file storage services), and delete any information You submit in using the Application services in accordance with this Terms and Conditions, with or without notice to You and without any obligation to You.
  • We are not responsible for system disruptions in the Application due to circumstances that occur due to things beyond Our ability limits or caused by Force Majeure Situations.


5. Hyperlinks, Other Sites and/or Applications

  • External links may be provided on the Application for Your convenience, but such links may be beyond Our control and We make no representations whatsoever regarding such external links. Use of any external link is at Your sole risk and You should refer to the terms and conditions of use of the site or application linked to the relevant external link.
  • To provide better services to You, We may provide links to Our other sites or applications or partners or other parties who cooperate with Us. However, when visiting, accessing and/or using such websites or applications, You must comply with the terms and conditions applicable to them.
  • You are prohibited from creating any hypertext or hyperlink in the Application from any website that You control or vice versa, without prior written approval from Us.


6. Personal Data Protection and/or Data Transaction
Provisions regarding the protection of personal data and/or transaction data will be further regulated in the Privacy Policy which is an integral and inseparable part of these Terms and Conditions.


7. Force Majeure
We are not responsible to You for any violations, obstacles or delays in fulfilling transactions by Us to You caused by Force Majeure or circumstances beyond Our control, including but not limited to natural disasters, disease outbreaks, fires that can be proven by accidental elements, war, strikes, sabotage, telecommunication network constraints, or other forms of industrial action, lockdown, system or network access failure, flood, fire, explosion or accident and/or action, decision from the government and applicable legal provisions (“Force Majeure”). You may be given an estimated time when You will regain access to the Application, but You will not have the right to terminate this Terms and Conditions due to delays or failures resulting from such Force Majeure.


8. Customer Service
We have customer service that You can use to obtain information, make complaints and/or complaints about the Application services that We provide via email, chat, or telephone number listed on the Application.


9. Termination
a. You understand and agree that We reserve the right to terminate the Terms and Conditions as well as Your Hicard membership and sanction You if based on Our sole discretion, including but not limited to You violating one or more of the Terms and Conditions, agreements, rules, notices and other relevant provisions of the relevant Application, the data or information that You fill in or submit to Us is untrue or inaccurate, inactive for 12 (twelve) months, unauthorized use of any intellectual property rights, and/or violating applicable laws whether or not it has a negative impact on Us.
b. As a result of termination, We reserve the right to terminate Your access to the Application, delete or take any other action on Your information or data contained in or related to Your Account, without having any liability to You and You are fully responsible for all data and information contained in Your Account. We are not obliged to store any information on or related to your Account, or forward or transfer any information (including but not limited to unread or sent messages) to you or any user or third party, and in such case you are responsible for any damage or loss caused.
c. You remain obligated to perform all outstanding and payable obligations.


10. Diversion
Unless otherwise stipulated in this Terms and Conditions, You may not assign Your rights and obligations without Our prior written consent. If necessary, We may assign or delegate rights and obligations under this Terms and Conditions to business buyers or other third parties. By continuing to access or use the Application after a transfer has occurred, You hereby consent to such transfer.


11. Waiver
No failure, delay or negligence of Us in exercising any right, power or remedy provided by law or under this Terms and Conditions shall be deemed a waiver of such right, power or remedy, nor shall it preclude or limit any future exercise of that or any other right or remedy. No single or partial exercise of any right, power or remedy provided by law or under this Terms and Conditions shall prevent any future exercise of any other right, power or remedy.


12. Separation
If any provision of this Terms and Conditions, or any part thereof, is determined to be invalid or invalid by a court of competent jurisdiction or under any applicable law or regulation, the validity and enforceability of the remaining provision or any part thereof shall not be affected by it.


13. Language
This Terms and Conditions may be made in English and Indonesian Language, in the event of any inconsistency or contradiction between the English and Indonesian version, the Indonesia Language version shall prevail.


14. Choice of Law and Dispute Resolution
This Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia. You agree that any complaints and legal actions of any kind or disputes that may arise from, relate to, or are in any way related to the Application and/or this Terms and Conditions will be processed in accordance with the provisions applicable to Us, either through user services or through other available media. In the event that the settlement cannot be reached through user services or other available media, it will be settled exclusively within the jurisdiction of the courts of the Republic of Indonesia and choose a permanent legal domicile at the Registrar’s Office of the Tangerang District Court.


15. Update
We may update, modify, add, change or remove parts of these Terms and Conditions at any time and any changes We make to these Terms and Conditions will be displayed in the Application or delivered to You in the form of other notifications such as email or other media.
You are required to visit the Application or open the email/notification periodically to read, understand and agree to the changes.
By You continuing to access and use the Application, You acknowledge that You have read, understood, agreed and accepted the existing Terms and Conditions and any changes thereof.

Version: August 15, 2024

TERMS AND CONDITIONS OF ZU LOYALTY PROGRAM

These Terms and Conditions regulates the Loyalty Program that We provide to each User. Please read and understand these Terms and Conditions carefully as they will affect your rights and obligations under applicable law.

The sections in these Terms and Conditions constitute an integral and inseparable part of the Terms and Conditions on the Application. Unless otherwise defined in these Terms and Conditions, capitalized terms in these Terms and Conditions shall have the same definition as those in the Terms and Conditions of the Application.

DEFINITIONS

  1. Member Account is an account belonging to an individual who is registered as a ZU Member or a party who has agreed to these Terms and Conditions and the Merchant’s Terms and Conditions;
  2. Application is an application with the Hicard designation, which is owned by the Merchant and has loyalty points feature with the ZP designation;
  3. E-Voucher is an electronic coupon that has a benefit value in the form of several services that can be redeemed and accessed on the Application page.
  4. Intellectual Property Rights are all copyrights, patents, trademarks or database rights, logos, designs, slogans, inventions or trade secrets, technical expertise, design rights, topography, trade names and business names, domain names, ideas, concepts, specifications, documentation, methods; flow charts; program code (source code); know-how; data sets (databases); marketing strategies; financial information; plans, brands and equipment (both registered and unregistered) that exist now or will exist in the future and all other intellectual property rights and applications for each of these rights (wherever such applications may be filed) that can be protected under the laws of the Republic of Indonesia and any country in the world;
  5. We or Us or ZU means PT ZUP Loyalti Indonesia;
  6. Merchant means PT Matahari Putra Prima Tbk which is a provider of goods, services and/or services for Customers and Application Users;
  7. ZU Partner means Merchant or any partner who joins or participates in the ZU Loyalty Program as can be seen on the Application page.
  8. Customer is a party who transacts or purchases goods and/or services at the Merchant;
  9. Application User or “You” is a Customer who has a Member Account;
  10. ZU Loyalty Program is a loyalty program provided by ZU for Customers who are ZU Members;
  11. ZP or ZU Points are loyalty points in the form of a certain unit amount obtained from successful transactions made by You at the Merchant. These loyalty points cannot be cashed, have a validity period, and can only be used in a network of merchants or partners who cooperate with ZU.

MEMBERSHIP REQUIREMENTS

  1. For Application Users, by You agreeing to these Terms and Conditions, You will be automatically registered as a member in the ZU Loyalty Program (“ZU Member”) so that You can view and use your ZP. Customers who have not registered in the Application or do not have a Member Account, but have agreed to these Terms and Conditions will be automatically registered as a member in the ZU Loyalty Program as a ZU Member.
  2. Application Users who have previously had points run through the Application, hereby agree to the conversion of the Application User’s points balance into ZP (“Points Migration”), in accordance with these Terms and Conditions. ZP derived from Points Migration has a validity period of 365 days after the occurrence of Points Migration.
  3. Membership is only for individuals and not for companies, charities, partnerships or other entities.
  4. We reserve the right to suspend or terminate your membership in the ZU Loyalty Program if:
    You breach these Terms and Conditions;
    You have not used the Application and/or have not logged into your Member Account within the last 24 months;
    You provide incomplete, inaccurate, false or fictitious personal information; and
    You commit any act of fraud or unlawful act against us.
    Any loss, damage or damage of any kind caused by the suspension or termination of your membership shall be your sole responsibility.
  5. ZU members may register as other members with ZU Partners, but such memberships will be registered under 1 Member ID (single identity).
  6. We reserve the right to terminate the ZU Loyalty Program at any time for any reason. In the event that We cancel or terminate the membership for any reason, all ZU Member’s ZP shall be forfeited.
  7. ZU Members are solely responsible for the membership information and security of the Member Account.
  8. ZU Members shall immediately notify any changes to personal information through the Application.
  9. ZU Members shall maintain the confidentiality of account information and not share personal data with unauthorized third parties.
  10. In the event that the ZU Member closes the Application account, the ZP feature can no longer be accessed by the ZU Member through the Application. ZP features can only be accessed again by ZU Members through other applications from ZU Partners. For the avoidance of doubt, closure of the Application Account or deletion of the Application does not terminate the ZU Member’s ZU Loyalty Program membership with another ZU Partner.
  11. ZU Members may submit a request for termination of membership of all ZU Loyalty Programs by contacting our contact center via email to contact.center@zup.id. Membership closure requests will be processed within a maximum of 3 x 24 (twenty-four) hours from the request and ZU Members will no longer be able to access the ZP features that have been closed on the Application or ZU Partner. All ZP obtained will be deleted and cannot be transferred.

ZP EARNING AND REDEMPTION CONDITIONS
You may earn ZP which are customer loyalty points by making certain transactions and in certain ways at participating Merchants and ZU Partners (“ZP Earning”). You may only use ZP for certain redemptions on the Application (“ZP Redemption”).

  1. ZP Acquisition
    Customer must become a ZU Member before making a purchase transaction to earn ZP.
    ZU Members will earn ZP for each purchase at Merchants and/or ZU Partners in an amount to be determined from time to time, in accordance with the applicable ZU Loyalty Program policies. ZP is awarded based on the net price excluding the price of taxes, and other fees.
    ZP will be added to the Member’s Account within a maximum period of 1 x 24 hours after the transaction is successfully completed.
    ZP cannot be given for purchases using vouchers and/or purchases of certain products.
  2. ZP Redemption
    The value of 1 (one) ZP owned by a ZU Member is equivalent to Rp.1, – (one Rupiah).
    ZP can be exchanged into E-Vouchers and/or other forms of offers from ZU Partners through a catalogue that can be accessed through the Application, in accordance with the terms and conditions of redemption as stated.
    ZP can also be exchanged into shopping discounts at Merchant stores.
    ZU Members are responsible for using E-Vouchers that have been redeemed before the E-Voucher expires and ZU Members cannot request replacement of expired E-Vouchers.
    ZP cannot be exchanged for cash and is not transferable.
    ZP owned by more than one ZU Member cannot be combined to pay for one transaction.
    Once used, ZP will be immediately deducted from the Member’s Account.
    In the event of a ZP deduction error by Us, We will return the deducted ZP to the Member’s Account.
    ZU Members must ensure that the redemption made is appropriate, any error in redemption will be the sole responsibility of the ZU Member.

VALIDITY PERIOD OF ZP
The validity period of ZP that has been obtained by ZU Members cannot be used if:

  1. Not exchanged or transacted until the expiration of the ZP validity period.
  2. ZU Member closes the membership of all ZU Loyalty Programs.
  3. After the validity period expires, the ZP that has been collected will be forfeited and deducted from the total points that have been collected and cannot be used.
  4. You understand and agree that ZP owned by ZU Members cannot be resold, cashed, and/or transferred to other parties.
  5. You understand and agree that the ZP that You have obtained as a ZU Member has a validity period for use and redemption for 365 days from the time the ZP is obtained. You must pay attention to the validity period of the use and redemption of your ZP. If You do not use and redeem the amount of ZP owned by you until the validity period of use and redemption expires, the amount of ZP will be forfeited and cannot be used.

INTELLECTUAL PROPERTY RIGHTS

  1. We own full rights to the Intellectual Property Rights of the ZU brand developed and/or applied for use in the context of the ZU Loyalty Program for ZU Members.
  2. ZU Members are prohibited from copying, modifying, adapting, creating derivative works of, distributing, selling, transferring, publicly displaying, recreating, transmitting, moving, broadcasting, deciphering, disassembling, hacking and exploiting the ZP, any part thereof, and the intellectual property rights contained therein.
  3. ZU Members hereby declare that nothing in these Terms and Conditions shall be construed as or deemed to be a grant or assignment of any kind (whether in part or in whole).

INDEMNIFICATION
You are fully responsible and will indemnify and hold Us harmless from all fines, penalties, liabilities, and other losses against any claims arising from:

  1. Your violation of these Terms and Conditions;
  2. Your error or fraud or negligence;
  3. Unauthorized use of the Member Account by You or a third party; or
  4. Your violation of any third-party rights.

LIMITATION OF LIABILITY
Service providers in the form of E-Vouchers and other offers in the context of redeeming ZP available on the Application are independent providers, not our agents or employees. We in this case act as a service provider to You to redeem ZP available on the Application. We are not responsible for any acts, errors, omissions, representations, warranties, breaches, damages, or any costs incurred as a result of damage and/or losses arising from the E-Voucher or other offers.

FORCE MAJEURE
ZU Members hereby release ZU from all claims in the event of circumstances or causes beyond their control or that affect ZU’s ability to provide the ZU Loyalty Program including but not limited to natural disasters, war, riots, equipment conditions, malfunctioning electronic infrastructure or transmission systems, power interruptions, telecommunications interruptions, clearing system failures, sabotage, mass strikes, changes in policies / regulations from the Government or other matters.

DISPUTE RESOLUTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes, conflicts or claims arising in relation to the matters set out in these Terms and Conditions (or any part thereof), including disputes caused by tort or breach of one or more of these Terms and Conditions (“Disputes”), shall first be resolved by deliberation to reach consensus between the Parties. If deliberation to reach consensus is not reached, the Parties or each Party may submit the resolution of the Dispute to the South Jakarta District Court.

UPDATES, MODIFICATIONS AND AMENDMENTS TO THE TERMS AND CONDITIONS
We may update, modify, add, change or remove parts of these Terms and Conditions at any time and any changes We make to these Terms and Conditions will be displayed in the Application or delivered to You in the form of other notifications such as email or other media. You are required to visit the Application or open the email/notification periodically to read, understand and agree to the changes. By You continuing to access and use the Application, You acknowledge that You have read, understood, agreed and accepted the existing Terms and Conditions and any changes thereof.

VIOLATIONS
If it is found or in ZU’s judgment there is abuse, manipulation, violation, fraud, unauthorized use, utilization of errors/weaknesses/system failures, indications of fraud, improper transactions and/or violations of these Terms and Conditions or applicable law, then We have the right to take the necessary actions, including but not limited to:
cancellation and/or correction of the granting or use of ZP or E-Voucher;
deletion of Member Account;
restriction of Member Account rights;
suspension of Member Account;
reporting criminal acts; and/or
civil action, including claims for damages and/or requests for compensation to the court.

If You become aware of any breach of these Terms and Conditions, please contact Us immediately.

EXPIRATION OF MEMBER ACCOUNT
To the extent not in conflict with any provision of these Terms and Conditions or applicable law, these Terms and Conditions shall continue to apply and become Your and our obligations to any party that have not been fulfilled after the termination of the Member Account.

QUESTIONS AND COMMENTS
If You have any questions or comments about these Terms and Conditions, or if You would like Us to update the information, We have about You, please contact us by email at contact.center@zup.id or contact us at the contact details on the website www.zup.id, or visit our office at the address Gedung Lippo Kuningan, 8th Floor Unit F2, Jl. HR Rasuna Said Kav B-12, Kel. Karet Kuningan, Kec. Setiabudi, South Jakarta 12920.

PRIVACY POLICY

PRIVACY POLICY HICARD

We are committed to respecting the rights and privacy concerns of all users who access, utilise and use the Application and/or Hicard members. We recognise the importance of the Personal Data and/or Data Transaction that You have entrusted to Us and believe that We can process your Personal Data and/or Data Transaction properly and You hereby agree to all terms and conditions contained in this Privacy Policy.

This Privacy Policy is designed to help You understand how We process Your Personal Data and/or Transaction Data. Such processing includes but is not limited to obtaining, collecting, processing, analysing, storing, correcting, updating, displaying, transferring, disclosing, deleting and destroying Personal Data that You provide to Us and/or that We have in the past, present or future, and to help You make an informed decision before providing Your Personal Data and/or Transaction Data to Us.

Definition:
“Personal Data” referred to in this Privacy Policy means the data about individuals including but not limited to personally identifiable or identifiable data separately or combined with other information either directly through electronic or non-electronic systems, general data, special data, informations, statements, ideas and signs containing values, meanings, messages, and other data in accordance with the provisions of laws and regulations.
“Transaction Data” referred to in this Privacy Policy is data related to transactions and/or activities that You conduct with Us or when using Our services.

IF YOU DO NOT ALLOW US TO PROCESS YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND/OR USE THIS APPLICATION.

1. Acquisition and Collection of Personal Data and/or Transaction Data

In order for You to access and/or use Our services, including on the Application, You may be required to provide Your Personal Data and/or Transaction Data.

We may collect Personal Data and/or Transaction Data that you provide to us at times including but not limited to:

  • when You access, use the Application, or create and/or open an Account on the Application;
  • when You submit any forms, including, but not limited to, application forms or other forms either online or in physical form relating to Our Products and services, customer loyalty membership;
  • when You provide documents or other information in connection with Your interaction with Us, or when You visit Our offline Store, use any of Our other services, purchase products at Our Store;
  • when You interact with Us, such as by telephone, letter, face-to-face meeting, social media or email;
  • when You use the Application services including but not limited to, through cookies that We may use when You interact through the Application;
  • when participating in activities held by Us or Our affiliates or Our partners in the Application and/or Our offline store, among others in the form of contests or games, sweepstakes or competitions, promotions, polls or surveys;
  • when You submit Your Personal Data and/or Transaction Data to Us for any reason.

2. Personal Data and/or Transaction Data Collected

Personal Data and/or Transaction Data that we may collect includes but is not limited to:

  • Your identity may include, among others, name, telephone number, email address, date of birth, gender, any data available on your Identity Card, password, and/or other information that can indicate your identity, visual data, which can be identified or verified through Your device, devices installed in Our offline Store or other locations that We determine as part of security and crime prevention measures;
  • Payment data consisting of, among others, (i) your account number, (ii) credit/debit/e-payment card number, including the number/code for its identification or verification, expiry date of your card, (iii) information regarding the method chosen to make payment, billing details, transaction data and/or other relevant data required to confirm payment;
  • Data pembayaran yang terdiri dari, antara lain, (i) nomor rekening Anda, (ii) nomor kartu kredit/debit/e-payment, termasuk nomor/kode untuk identifikasi atau verifikasinya, tanggal kedaluwarsa kartu Anda, (iii) informasi mengenai metode yang dipilih untuk melakukan pembayaran, rincian penagihan, data transaksi dan/atau data relevan lainnya yang diperlukan untuk mengkonfirmasi pembayaran;
  • A photo taken for the purpose of submitting proof of delivery, or an audio or video recording that You share to Us;
  • Your data when connected to the Application by using credentials from social networking sites such as facebook, google, instagram and/or other social media;
  • information about your tastes and preferences both when You notify Us about them and through Your traffic analysis, including through the use of cookies;
  • Data obtained from the Application or other sources connected to the Application, including but not limited to geo-location (GPS) from Our business partners who assist Us in developing and presenting Application services to You;
  • Any other information about You when You register to access and/or use Our services either in the Application or Our offline Store and information relating to how You use Our Application, including information that We obtain from fraud prevention agencies, business directories, credit check agencies, bill calculation agencies, network provider agencies, to the extent We have a legal basis or interest to do so.

You hereby agree to submit to Us any Personal Data and/or Transaction Data that is true, accurate, updated, not misleading and You agree from time to time to notify Us of any changes to such Personal Data and/or Transaction Data. If We need, at any time You will submit to Us further documentation or information so that We can verify the Personal Data and/or Transaction Data that You provide to Us.

3. Purpose of Processing Personal Data and/or Transaction Data

You hereby explicitly consent to Us, for Us to process Your Personal Data and/or Transaction Data for one or more of the purposes, including but not limited to:

  • Verifying or identifying Your Personal Data and/or Transaction Data when accessing and/or using the Application and/or when You visit Our offline Store, providing features to provide, realise and improve products and services on the Application and/or Our offline Store, maintaining and providing any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of Application services, using Your Personal Data and/or Transaction Data to improve Our performance and services either through the Application and/or offline Store, collecting and processing Your Personal Data and/or Transaction Data for Our and Your interests;
  • Promotions, surveys, analysis of Your behaviour in using Our services, market research, including providing announcements, greetings, or other relevant matters for the purpose of increasing sales of Our products, business development and/or improving Our services as well as for the provision of other benefits to You either through the Application, or Our services in offline stores;
  • Establishing Our communication with You or vice versa, including but not limited to responding to questions, Your comments on Our services in the Application and/or Our offline store, information regarding products, offers and/or promotions, or other information relating to Our services whether conducted through media such as telephone, short message service (SMS), email, in-app short message service (such as WhatsApp), or other media;
  • Understand, identify and analyse Your usage patterns of the Application and Our other services, including Your preferences for products, frequency of use of the Application, identify Your shopping patterns and Your use of Our services, so that We can provide You with services and product offerings and/or services that are in accordance with Your needs, whether provided by Us or Our affiliates or other parties in collaboration with Us;
  • Perform processing of Personal Data and/or Transaction Data for other purposes, with affiliates or other parties who cooperate with us including but not limited to (i) performing certain functions on Our behalf, such as delivering Your ordered goods, receiving and/or processing payments from You, performing processing of Personal Data and/or Transaction Data including performing storage; (ii) conducting research, analysis and development activities, data analysis, surveys, product and service development, and/or profiling You, analysing how You use Our services including the Application, improving Our services on the Application and/or Our offline store or Our products and/or improving Your experience when using Our services; (iii) conducting evaluation, sales, marketing and advertising based on Your usage or shopping patterns on the Application or Our other services; (iv) send You through various communication media, marketing and promotional information and materials relating to products and/or services (including, but not limited to products and/or services of other parties in collaboration with Us) which We (and/or affiliates, or other parties in collaboration with Us) may offer, sell, market or promote, whether products or services that exist now, or are made in the future to You; (v) respond to requests from law enforcement officials and/or in response to legal process or comply as required by any law or court order and/or relevant juridical authority; (vi) disclosure is required to protect Our legal rights or to protect Ourself or others. For example, We may share information to reduce the risk of fraud or if someone uses or attempts to use the Application for illegal reasons or to commit fraud; (vii) disclose and/or transfer Your Personal Data/Transaction Data or the results of Your analysis, profiling, preferences to partners or other parties who have cooperation with Us; (viii) service personalization; (ix) loyalty program management; (x) customer segmentation; (xii) improving marketing effectiveness; (xiii) enhancing data security; (xiv) customer relationship maintenance.

In connection with the processing purposes of Your Personal Data and/or Transaction Data as described above, We may need to disclose and/or transfer Your Personal Data and/or Transaction Data to partners or other parties who have cooperation with Us including other party service providers in collaboration with Us and/or Our affiliates or related companies either located inside or outside the territory of Indonesia. However, Our service providers and/or affiliates or related companies and/or other parties, including service provider companies related to information technology (including infrastructure services, cloud computing, software, data analysis) will only manage and/or utilise Your Personal Data and/or Transaction Data in connection with one or more purposes as set out in this Privacy Policy and in accordance with the provisions of applicable laws and regulations.

As the purposes for which We may process Your Personal Data and/or Transaction Data depend on the situation at hand now and/or in the future, such purposes may not be listed above, however, We will inform You of such other purposes to obtain Your consent as set out in this Privacy Policy, unless the processing of Personal Data and/or Transaction Data can be carried out without Your consent under applicable laws and regulations.

In no case can We guarantee the processing of Your Personal Data and/or Transaction Data obtained by other parties, whether related to Our Application or other services or not, We make reasonable efforts to protect Your Personal Data and/or Transaction Data, We always try to improve the protection standards of Our services both in the Application and Our offline store, however You hereby agree to release Us in the event of misuse of Personal Data and/or Transaction Data carried out by other parties outside of Our control, therefore We strongly recommend that You always update Your data, the Application or software that You use, and do not disclose Your password to any party.

4. Storage of Personal Data and/or Transaction Data

You hereby explicitly consent to Us, to store Personal Data and/or Transaction Data, for the purposes as described in this Privacy Policy. We may store Personal Data and/or Transaction Data in data centres managed either by Us or by service providers that We appoint.

You hereby also explicitly consent to Us that Personal Data and/or Transaction Data may be stored or processed abroad by parties who work with Us or by Our service providers, vendors, suppliers, contractors, or affiliates. In that case, We will ensure that the Personal Data and/or Transaction Data remains protected in accordance with Our commitments in this Privacy Policy.

Please note that there is still a possibility that some Personal Data and/or Transaction Data is stored and/or controlled by other parties including government institutions in certain ways. In the event that We share Your Personal Data and/or Transaction Data with authorised government institutions and/or other institutions that may be appointed by the authorised government or have cooperation with Us, You agree and acknowledge that the storage of Your Personal Data and/or Transaction Data by the relevant institutions will follow the data storage policies of each of these institutions.

If You have concerns about Our handling or treatment of Your Personal Data and/or Transaction Data or if You believe that Your privacy has been breached, You may contact Us through Our customer service.

5. Disclosure of Personal Data and/or Transaction Data

You hereby explicitly consent to Us, that in order to provide or improve Our services to You including in the context of the loyalty membership programme and its benefits, one of them is PT Zup Loyalti Indonesia (“ZU”) regarding the ZU loyalty program, We may appoint or cooperate with third parties and We may use or disclose and/or transfer Your Personal Data and/or Data Transaction, in connection with the provision of their services to Us. These third parties include but are not limited to:
Our affiliates, partners, partners, or other parties who cooperate with Us, which can have commercial aspects for the benefit of Our services and/or the purpose of developing Our business, both related to Our business and with regard to efforts to comply with laws and regulations, prevention of fraud / fraud / other crimes;
When You use the services of other parties that cooperate and connect with Us, We need to exchange information with them as part of managing those relationships and Accounts, for example, in order to be able to identify Your orders and be able to pay them.

6. Fraud management and law enforcement

We will release information where reasonable for the purposes of protecting Us from fraud, defending Our rights or property, or to protect the interests of Users. We may also need to disclose your information to comply with obligations in relation to national defence and security interests, as well as Our legal obligations to respond to the legal demands of authorities. Your Personal Data and/or Transaction Data will only be provided if We in good faith believe that We are obliged to do so in accordance with the law and based on a thorough evaluation of all legal requirements.

7. In the Event of a Corporate Action (Merger, Sale, or Bankruptcy)

In the event that We are taken over by or merged with a third party entity, We reserve the right to transfer or assign Your Personal Data and/or Transaction Data as part of the merger, takeover, sale, or other change of control. In the event of an event of bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, against Us, or the application of laws or principles of justice affecting creditors’ rights generally, We may not be able to control how Your Personal Data and/or Transaction Data will be treated, transferred, or used.

8. Transfer of Personal Data and/or Transaction Data outside the jurisdiction of the Republic of Indonesia

You hereby explicitly consent to Us, that in the context of processing, storing, using and processing Personal Data and/or Data Transaction, We can transfer Personal Data and/or Data Transaction including in the context of loyalty programmes to other parties who cooperate with Us or Our affiliates both in the territory of the Republic of Indonesia and in countries outside the territory of the Republic of Indonesia.
You understand and hereby give consent to Us to share with ZU proof of Your consent to these terms and conditions and ZU’s terms and conditions.

9. Security of Personal Data and/or Transaction Data

You are aware that sending data via the internet is never fully secure, no one can guarantee 100% security of Personal Data and/or Transaction Data provided or sent to Us by You, so You must realise the risks that may arise must be borne by You. We make every effort and reasonable to protect each of your Personal Data and / or Personal Data from unauthorised access, use, modification, retrieval and / or disclosure by using a number of security measures and procedures, including verification using your password and / or OTP (One Time Password) code, however, please understand that no system will be completely secure.

Please note that there is still a possibility that some of Your Personal Data and/or Transaction Data are stored by other parties, including authorised state agencies. In the event that we share your Personal Data and/or Transaction Data with the authorised state administration agency and/or other agencies appointed by the authorised government, you agree and acknowledge that the storage of your Personal Data and/or Transaction Data will follow the data privacy policy of each of these agencies.

10. Automated Decision Maker

In some cases, Our use of Personal Data and/or Transaction Data, may result in automated decision making (including profiling) that legally affects you or that significantly affects you.
An automated decision is a decision about You that is made automatically based on the results of a computer decision (using software algorithms), without any human review where the decision has legal or other significant effects. To the extent permitted and following laws and regulations, We may use automated analysis to make predictions such as what types of Our services You are interested in, or automated decision making to prevent theft, fraud or other crimes. Artificial intelligence solutions provided by Us may lead to automated processing of data in various fields. Where Our automated decision-making has legal effect or significantly affects You, We will implement measures to protect Your rights, including Your right to object by contacting Our customer service.

11. Your Rights

Below we explain the details of how you can exercise your rights. If You have any questions or cannot find the answer, please contact Our customer service team. We reserve the right to refuse Your request to access, correct and/or delete, part or all of Your Personal Data and/or Transaction Data in Our possession, if permitted or required under applicable laws and regulations, especially if the request may have an impact on matters such as but not limited to:
endanger the safety, physical or mental health of You and/or others; and/or
there is an impact on the disclosure of Personal Data and/or Transaction Data of others; and/or
contrary to the interests of national defence and security and/or
the reason for the request is not relevant to You and/or the Personal Data and/or Transaction Data processing activities that We conduct.
For Your request to access, correct and/or delete, part or all of Your Personal Data and/or Transaction Data that We control above, if We can fulfil it, then We can charge You a reasonable fee.

Right to access Personal Data and/or Transaction Data
To make this request, You may contact Our customer service team.

Right to portability of Personal Data and/or Transaction Data
The User has the right to request to transfer Personal Data and/or Transaction Data that has been collected to another organisation, or directly to the User, under certain conditions.

Right to correct Personal Data and/or Transaction Data
You have the right to request data correction in the event that there is erroneous Personal Data and/or Transaction Data, so that You (i) can still utilise Our services to the fullest, (ii) can still access and/or utilise Our Application. For the avoidance of doubt, in the event that You do not complete the identity while the identity is required to carry out the agreed agreement, there is a possibility that We cannot provide the related services, then You must be responsible for Your negligence and/or failure to submit Personal Data and/or Transaction Data completely and correctly.
You can contact Our customer service team to correct Your Personal Data and/or Transaction Data, if the information is inaccurate. You are encouraged to be active in ensuring the accuracy and updating of your data from time to time.

The right to refuse, limit or withdraw approval for the use of Personal Data and / or Transaction Data.
You have the right, in certain circumstances, to object, restrict or withdraw consent to Our processing of Your Personal Data and/or Transaction Data. For more information or to exercise this right, please contact Our customer service. If this relates to an automated decision performed on You (meaning without human involvement), You may still notify Us and We will review Your request in advance. However, the unavailability or limited information of Your Personal Data and/or Transaction Data may lead to termination of Our services, deletion of Account or termination of Your contractual relationship with Us, with all rights and obligations arising remaining fully fulfilled. Upon receiving a withdrawal of consent from You, We will inform You of the possible consequences of such withdrawal so that You can decide whether You still wish to withdraw consent.

Right to unsubscribe from our mailing list.
We and/or other third parties associated with Us for the purposes of commercial and/or non-commercial activities may send you direct marketing, advertising, and promotional communications through push-notification applications, messages through websites and applications, post, chat platforms, social media, and email (“Marketing Materials”) if you have agreed to subscribe to Our mailing list, and/or agreed to receive Marketing Materials and/or promotions from Us. You may opt out of receiving such marketing communications at any time by clicking on the “unsubscribe” option contained in the relevant message, other methods available on such promotional media or please contact Our customer service.
Please note that if you choose not to receive Marketing Materials, We may still send you non-promotional messages, such as receipts or data about your account.

Right to delete your data and Retention.
If You request, We will delete Personal Data and/or Transaction Data so that the data no longer identifies You, except where We are legally permitted or required to retain certain Personal Data and/or Transaction Data or retain by anonymising the data or applying pseudonomisation, including but not limited to the following situations:
if We need to retain Personal Data and/or Transaction Data to fulfil legal obligations for Us, including but not limited to obligations related to tax, conducting audits, and/or enforcing laws applicable to Us, We will retain the necessary Personal Data and/or Transaction Data for the period required by applicable law; and/or
where necessary for Our legitimate business interests, such as the prevention of money laundering, the improvement of Our services (including the sale of Our products and/or services) and/or to maintain the security of Personal Data and/or Transaction Data.
We endeavour to only process and store Your Personal Data and/or Transaction Data for as long as We need it. In certain circumstances You have the right to request Us to delete Personal Data and/or Transaction Data by contacting Our customer service. If Your membership with Us has ended, We may still have legitimate reasons to process Your Personal Data and/or Transaction Data.

Since the deletion of Personal Data and/ or Transaction Data, whether it is requested by You in accordance with this Privacy Policy and/ or deleted by Us in accordance with this Privacy Policy and/ or applicable legal regulations, We have a retention period of 10 (ten) years to store Your Personal Data and/ or Transaction Data or can vary greatly based on the type of information and how it is used and Our retention period is based on criteria that include legally required retention periods, pending or potential litigation, Our intellectual property or ownership rights, requirements under agreements/ contracts, operational directions or needs, and historical archiving. After the retention period ends, We will destroy Your Personal Data and/or Transaction Data in accordance with applicable laws and regulations.

12. Cookies and Other Technologies

Cookies are small text files placed on a User’s device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters uniquely identifying your device, but may also contain other information, We use cookies and will place cookies. The placement of cookies and similar technologies to enable to combat fraud, analyse product performance. Our Services also use cookies including to:

  • save User preferences and settings on the User’s device, and to improve User experience. For example, saving Language selection preferences, preventing repeated setting of preferences.
  • authenticate you, Our service stores your unique user ID and login time in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to log in again on each page. You can also save login information.
  • process information, and detect fraud and abuse.
  • storing and remembering information you provide to Our website – services.
  • allow you to provide feedback.
  • collecting usage and performance data (analytics), for example using cookies to count the number of visitors and to develop other statistics about the operation of Our services.
  • understand and improve Our performance (performance).

How do we manage cookies?
You can set your browser or the App not to accept cookies, and the App can tell you how to delete cookies. However, in some cases, some features of Our services may not function as a result.

Most mobile devices (iOS and Android) have settings so that the Application cannot access certain data without your consent. By choosing to use and provide access to the application, you are required to read and understand the Privacy Policy.

13. Your Choice and Transparency

Mobile devices generally have certain settings so that the Application cannot access certain data without Your consent. By using the Application and providing access to the Application, You are deemed to give Your consent to the collection and use of Personal Data and/or Transaction Data on Your mobile device.

You may have the opportunity to provide ratings and reviews of the Application. This information may be publicly viewable.

You can access and change information such as phone number, date of birth, gender, address list, payment method, and bank account through the settings feature on the Application, except data that is not permitted to be changed. You guarantee that all changes to the data or information are accurate, correct and legally valid.

You can withdraw (opt-out) of information or notifications in the form of newsletters, reviews, product discussions, private messages, or messages that We send through the settings feature available on the Application. We may still send You messages or emails in the form of Transaction Data details or information related to Your Account.

You explicitly agree, that We may send messages or emails in the form of information of Data Transaction or information related to Your Account.

14. Complaints on Personal Data Protection and/or Transaction Data

If You have any concerns about Our handling or treatment of Your Personal Data and/or Transaction Data or if You believe that Your privacy has been breached, You may contact Us through Our customer services listed in the Application.

Wherever possible We will follow up on your complaint and endeavour to provide a response to the complaint within a reasonable period of time.

15. Contact Us

In the event that You have questions, comments, complaints, or claims regarding this Privacy Policy or You wish to gain access and/or make corrections to Your Personal Data and/or Transaction Data, please contact Our customer service available on the Application.

16. Privacy Policy Updates

We may update, modify, add, change or remove parts of this Privacy Policy at any time and any changes We make to this Privacy Policy will be displayed in the Application or delivered to You in the form of other notifications such as email or other media.
You are required to visit the Application or open such email/notification periodically to read, understand and agree to such changes.
By You continuing to access and use the Application, You acknowledge that You have read, understood, agreed and accepted the existing Privacy Policy and any changes thereto.

17. Privacy Policy of Other Sites/Applications

The provisions set forth in this Privacy Policy are only limited to Our access and/or services to You. We are not responsible for Your Personal Data and/or Transaction Data obtained from or provided by You on sites or services or applications of other parties to which the link may be directed when You use Our services.

This Privacy Policy is an integral and inseparable part of the Terms and Conditions. Unless otherwise defined in this Privacy Policy, capitalised terms in this Privacy Policy have the same definition as those in the Terms and Conditions.

Version: August 15, 2024

ZU PRIVACY POLICY

We take seriously our responsibilities under applicable laws and regulations on Personal Data Protection and are committed to respecting the rights and privacy concerns of all users who access, utilize, and are registered in the ZU Loyalty Program. We recognize the importance of the Personal Data that you have entrusted to Us and believe that We are responsible for processing your Personal Data properly and you hereby agree to all the terms and conditions contained in this Privacy Policy.

This Privacy Policy is designed to help You understand how We process Your Personal Data. Such processing includes but is not limited to obtaining, processing, analyzing, storing, correcting, updating, displaying, transferring, disclosing, deleting, and destroying Personal Data that You provide through the Application to Us.

This Privacy Policy is an integral and inseparable part of the Terms and Conditions of ZU Loyalty Program. Unless otherwise defined in this Privacy Policy, capitalized terms in this Privacy Policy have the same definition as in the Terms and Conditions of ZU Loyalty Program.

By using the Application and being registered in the ZU Loyalty Program, you agree to the use of information in accordance with this Privacy Policy.

DEFINITIONS:

  1. Personal Data means data about an identified or identifiable natural person individually or in combination with other information either directly or indirectly through Your electronic or non-electronic systems.
  2. Transaction Data means data related to transactions and/or activities that You conduct with Merchants and/or when using Our services.

ACQUISITION OF PERSONAL DATA AND/OR TRANSACTION DATA
We may obtain Your Personal Data and/or Transaction Data from various sources, including but not limited to when You use the Application, when You are registered in the ZU Loyalty Program, when You contact or email Us or communicate with Us through social media or a site, when You participate in Our events or promotions and when You submit Your Personal Data and/or Transaction Data to Us for any reason, also through Our parent, affiliates and subsidiaries, as well as business partners and other third parties.

Personal Data and/or Transaction Data that We may obtain includes but is not limited to:

  • Your identity can be in the form of, among others, name, telephone number, email address, date of birth, gender, password, and/or other information that can show your identity, which can be identified or verified through Your device;
  • Transaction data and/or other relevant data required to confirm the transaction and payment amount;
  • We may combine data obtained from the above sources with other data that We have.
  • You hereby declare that each of Your Personal Data and/or Transaction Data is true, accurate, updated, not misleading and You agree from time to time to notify Us of any changes to such Personal Data and/or Transaction Data. At any time You agree to submit to Us further documentation or information in the event that verification of the Personal Data and/or Transaction Data that You provide to Us is required.

PURPOSE OF PROCESSING PERSONAL DATA AND/OR TRANSACTION DATA
We use Your Personal Data and/or Transaction Data for various purposes, including but not limited to:

  • Providing ZU Loyalty Program services, business development and improving Our services to You.
  • Promotion, surveys, analysis of Your behaviour in the context of implementing the ZU Loyalty Program, market research, including providing announcements, greetings, or other relevant matters for the purpose of assessing marketing success and optimizing Our marketing strategy, as well as for providing other benefits to You through the Application.
  • Establishing Our communication with You or vice versa, including but not limited to responding to questions, Your comments on Our services, information regarding Our services whether conducted through media such as telephone, short message service (SMS), email, short message service in applications (such as WhatsApp), or other media.
  • Understand, identify and analyze your usage patterns in the context of implementing the ZU Loyalty Program, including the frequency of your ZP earning and redemption as well as your use of Our services, so that We can provide services that suit your needs, whether provided by Us or Our affiliates or other parties in collaboration with Us.
  • processing Personal Data and/or Transaction Data for other purposes including but not limited to (i) performing certain functions on Our behalf, such as sending E-Vouchers to You, processing Personal Data and/or Transaction Data including storage; (ii) conducting research, analysis and development activities, data analysis, surveys, product and service development, and/or profiling You, analyzing how You use Our services including the Application, to optimize and improve Your experience when using Our services; (iii) sending You through various communication media, marketing and promotional information and materials relating to products and/or services (including, but not limited to the products and/or services of other parties in collaboration with Us) which We (and/or affiliates, or other parties in collaboration with Us) may offer, market or promote services in connection with the ZU Loyalty Program that exist now, or are made in the future to You; (iv) responding to requests from law enforcement officials and/or in response to legal process or complying as required by any law or court order and/or relevant juridical institution; (v) disclosure is required to protect Our legal rights or to prevent and protect Ourself or others against fraud, unauthorized transactions, claims and other liabilities and for risk management such as identifying hackers or other unauthorized users; (vi) disclosing Your Personal Data/Transaction Data or the results of your analysis, profiling, preferences to partners or other parties who have cooperation with Us; (vii) service personalization; (viii) customer segmentation; (ix) improved marketing effectiveness; (x) improved data security; (xi) customer relationship maintenance.

In connection with the disclosure of Your Personal Data and/or Transaction Data as described above, We may need to disclose Your Personal Data and/or Transaction Data to other party service providers who cooperate with Us and/or Our affiliates or related companies either located inside or outside the territory of Indonesia. However, Our service providers and/or affiliates or related companies and/or other parties, including service provider companies related to information technology (including infrastructure services, cloud computing, software, data analysis) will only manage and/or utilize Your Personal Data and/or Transaction Data in connection with one or more purposes as set out in this Privacy Policy and in accordance with the provisions of applicable laws and regulations.

Because the purposes for which We may process Your Personal Data and/or Transaction Data depend on the situation faced now and/or in the future, such purposes may not be listed above, however, We will notify You of such other purposes to obtain Your consent as set out in this Privacy Policy, unless the processing of Personal Data and/or Transaction Data can be carried out without Your consent under the provisions of applicable laws and regulations.

In no case can We guarantee the processing of Your Personal Data and/or Transaction Data obtained by other parties, whether related to the Application or Our other services or not, We make reasonable efforts to protect Your Personal Data and/or Transaction Data, We always try to improve the standard of protection of Our services, however You hereby agree to release Us in the event of misuse of Personal Data and/or Transaction Data carried out by other parties outside of Our control, therefore We strongly recommend that You always update Your data, the Application or software that You use, and do not disclose Your password to any party.

STORAGE OF PERSONAL DATA AND/OR TRANSACTION DATA
You hereby give express consent to Us, to store Personal Data and/or Transaction Data, for the purposes as described in this Privacy Policy. We may store Personal Data and/or Transaction Data in data centres managed either by Us or by service providers that We appoint.

You hereby also expressly consent to Us that Personal Data and/or Transaction Data may be stored or processed overseas by parties that work with Us or by Our service providers, vendors, suppliers, contractors or affiliates. In that case, We will ensure that the Personal Data and/or Transaction Data remains protected in accordance with Our commitments in this Privacy Policy.

Please note that there is still a possibility that some of Your Personal Data and/or Transaction Data are stored and/or controlled by other parties including government institutions in certain ways. In the event that We share Your Personal Data and/or Transaction Data with authorized government institutions and/or other institutions that may be appointed by the authorized government or have cooperation with Us, You agree and acknowledge that the storage of Your Personal Data and/or Transaction Data by the relevant institutions will follow the data storage policies of each of these institutions.

If You have concerns about Our handling or treatment of Your Personal Data and/or Transaction Data or if You believe that Your privacy has been violated, You can contact Us through Our contact.

DISCLOSURE OF PERSONAL DATA AND/OR TRANSACTION DATA
You hereby expressly consent to Us, that in the context of implementing the ZU Loyalty Program, We may appoint or cooperate with third parties and We may use, share and/or disclose Your Personal Data and/or Transaction Data, only to the extent related to the provision of their services to Us. These third parties include but are not limited to Our affiliates, partners, partners, or other parties who cooperate with Us, which can have commercial aspects for the benefit of Our services and/or the purpose of developing Our business, both related to Our business and with regard to efforts to comply with laws and regulations, fraud prevention/fraud/other crimes.

FRAUD MANAGEMENT AND LAW ENFORCEMENT
We will release information where reasonable for the purposes of protecting Us from fraud, defending Our rights or property, or to protect the interests of ZU Members. We may also need to disclose your information to comply with obligations in connection with national defence and security interests, as well as Our legal obligations to respond to the lawsuits of authorities. Your Personal Data and/or Transaction Data will only be provided if We in good faith believe that We are obligated to do so in accordance with the law and based on a thorough evaluation of all legal requirements.

IN THE EVENT OF CORPORATE ACTION (TAKEOVER, MERGER, SALE OR BANKRUPTCY)
In the event that We are taken over by or merge with a third-party entity, We reserve the right to transfer or assign Your Personal Data and/or Transaction Data as part of the merger, takeover, sale, or other change of control. In the event of an event of bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, against Us, or the application of laws or principles of justice affecting creditors’ rights generally, We may not be able to control how Your Personal Data and/or Transaction Data will be treated, transferred, or used.

TRANSFER OF PERSONAL DATA AND/OR TRANSACTION DATA OUTSIDE THE JURISDICTION OF THE REPUBLIC OF INDONESIA
You hereby expressly consent to Us, that We may transfer, store, use and/or process Your Personal Data and/or Transaction Data through partners who cooperate with Us or Our affiliates both in the territory of the Republic of Indonesia and in countries outside the territory of the Republic of Indonesia. We shall ensure that the transfer, storage, use and/or processing of Personal Data and/or Transaction Data carried out in countries outside the territory of the Republic of Indonesia will be carried out in accordance with applicable laws and regulations.

SECURITY OF PERSONAL DATA AND/OR TRANSACTION DATA
You realize that sending data via the internet is never completely safe, no one can guarantee 100% security of Personal Data and/or Transaction Data provided or sent to us by you, so you must realize the risks that may arise must be borne by yourself. We make every effort and reasonable to protect each of your Personal Data and/or Transaction Data from unauthorized access, use, modification, retrieval and/or disclosure by using a number of security measures and procedures, however, please understand that no system will be completely safe.

You have the responsibility to maintain the security of your Personal Data, including but not limited to not sharing passwords, OTP, or other security information with third parties. You are expected to always be careful and act prudently in protecting Your Personal Data to avoid misuse and potential security risks.

YOUR RIGHTS
You have the right to access, correct and/or delete, part or all of Your Personal Data in Our system. You can access, correct and delete Your Personal Data, please contact Us through the contact information listed below.

We reserve the right to refuse Your request to access, correct and/or delete, part or all of Your Personal Data and/or Transaction Data in Our system, if permitted or required based on applicable laws and regulations.

Since the deletion of Personal Data and/or Transaction Data, whether it is requested by You in accordance with this Privacy Policy and/or deleted by Us in accordance with this Privacy Policy and/or applicable legal regulations, We have a retention period of 10 (ten) years to store Your Personal Data and/or Transaction Data or may vary significantly based on the type of information and how it is used and Our retention period is based on criteria that include legally required retention periods, pending or potential litigation, Our intellectual property or proprietary rights, requirements under agreements/contracts, operational directives or needs, and historical archiving. After the retention period ends, We will destroy Your Personal Data and/or Transaction Data in accordance with applicable laws and regulations.

UPDATES, MODIFICATIONS AND CHANGES TO THE PRIVACY POLICY
We may update, modify, add, change or eliminate parts of this Privacy Policy at any time and any changes that We make to this Privacy Policy will be displayed in the Application, or delivered to You in the form of other notifications such as email or other media. You are required to visit the Application or open the email/notification notice periodically to, read, understand and agree to these changes. By continuing to access and use the Application, you acknowledge that you have read, understood, agreed to, and accepted the existing Privacy Policy and any changes.

CONTACT US
If You have any questions or comments about this Privacy Policy or if You would like to update the information We hold about You, please contact Us by email at contact.center@zup.id or contact Us at the contact details on the website www.zup.id, or visit Our office at the address Gedung Lippo Kuningan, Lantai 8 Unit F2, Jl. HR Rasuna Said Kav B-12, Kel. Karet Kuningan, Kec. Setiabudi, South Jakarta 12920.